Frequently Asked Questions

Contact Information:
Email: [email protected]
Phone: (02) 77485058

1. Why did I receive this opportunity to redeem a New Joiner Welcome Kit?
Welcome to Accenture. New Joiners receive an opportunity to order a welcome kit with items we know you’ll enjoy.

2. Are welcome kit items sustainable?
All the items in the box are recyclable and sourced with sustainability in mind.

3. How do I redeem my welcome kit?
Please click on the link within the email received form Accenture Onboarding Team accenture@modernadsandpromo.com. Enter all information to complete redemption.

4. What information do I need to redeem my welcome kit?
You will need your Accenture email address, validation number, shipping address and phone number.

5. How do I know if I am eligible for a welcome kit?
Eligible recipients will be emailed a link that directs them to order from the redemption site.

6. Will I be charged for the welcome kit?
No, the welcome kit is complimentary.

7. What if my email and validation code are not working and come up as invalid?
Please check email and validation code to confirm information. If you continue to have issues, please contact customer service at (02) 77485058 for assistance.

8. May I share the link with my validation code with another associate?
No, the link sent is intended only for you. Please honor Accenture’s core values by not forwarding or sharingthis link with others.

9. How do I check the status of my order?
You will receive a text prompt from the courier to let you know the status of your shipment, along with your tracking number and the link to their website.

10. What if I don’t receive an order confirmation after completing my redemption?
All successful orders will be redirected to the confirmation page. If your page failed to do so, please contact customer service at (02) 77485058 for assistance.

11. What if my kit arrives damaged, defective, or is missing an item?
To ensure replacement of damaged kits, film your unboxing and send an unedited video to customer service at (02) 77485058for assistance.

12. What do I do if I never receive my order?
If you do not receive your order within 21 days, please contact customer service at (02) 77485058.

13. Can I change my delivery address?
All provided information cannot be changed after your order has been confirmed.

14. Can I cancel my order after it is placed?
No, your complimentary welcome kit can only be redeemed once.